Frequently Asked Questions (FAQ) – Tender Leaf Toys Canada
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Frequently Asked Questions (FAQ)

Q. Where are your products made?

All our products are designed in the UK and made in Indonesia.

Q. What type of solid wood do you use? 

Rubber wood. Some surfaces we use high quality plywood or MDF.

Q. Where is your warehouse in Canada? 

Our warehouse in Canada is located in Richmond BC, exclusively distributed by B2BC SOLUTIONS INC.

Q. How long does it take to ship out? 
We usually ship out the order within 24 hours on normal business days if the products are available. Holiday seasons might take longer.

Q. What is the estimated shipping time? 

  • BC : 1 - 2 Business Days.
  • AB : 2 - 3 Business Days.
  • Rest of Canada : 5 - 8 Business Days.

Q. What is your warranty policy? 

Our warranty policy is 30 days from the date of purchase. 

Q. Are your products safe for my children?

All our products and materials including paints have been tested with the international standards including CCPSA (Canada Consumer Product Safety Act).

Q. Do you have a show room in Canada?

If you live near us, you can contact us to book an appointment.